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User Data & Account Management

Obaknil Account & Data Deletion

This page provides clear instructions on how users can request and perform permanent deletion of their Obaknil account and associated personal data, both within the Obaknil mobile application and through the web platform.

1. How to Delete Your Account In-App (Android Mobile App)

Follow these steps inside the Obaknil mobile application.

  1. Open the Obaknil App: Launch the Obaknil app on your mobile device and log in to your account.
  2. Go to Profile: Tap the Profile / Account icon located in the bottom navigation bar.
  3. Open Security Settings: Select Security & Password (or Security) from the account menu.
  4. Locate the Danger Zone: Scroll to the bottom of the screen to find the red-bordered Danger Zone section.
  5. Tap "Delete account": A confirmation modal will appear explaining that account deletion is permanent.
  6. Type to Confirm: In the confirmation input field, type the word delete in lowercase.
  7. Confirm Deletion: Tap the red Delete button. Your account, authentication tokens, and personal data will be immediately purged, and you will be returned to the sign-in screen.

2. How to Delete Your Account on the Website

Direct self-service account deletion via browser.

If you prefer to delete your account using a web browser:

  1. Sign in to your account at obaknil.com.
  2. Click your User Icon in the top header to enter the User Dashboard.
  3. Click on the Security tab in the sidebar menu (or visit Security Settings).
  4. Under the Danger zone section, click Delete account.
  5. Type delete and click the red Delete button.
Go to Security Settings in Dashboard

3. Request Deletion Without the App (For Users Who Uninstalled)

Per Google Play policy, you do not need to reinstall the app to request account deletion.

If you have uninstalled the Obaknil mobile application or are unable to access your account credentials, you can request full account and data deletion through our support team:

Email Request

Send an email from your registered account email address to:

hello@obaknil.com

Subject: Account Deletion Request. Include your registered name and phone number.

Contact Form & Helpline

Submit a deletion request through our web contact page or call our support line:

Go to Contact Us Form+880 1352384950

* Manual deletion requests submitted via email or contact form are verified and executed within 24 to 48 business hours.

4. Data Deletion & Retention Policy

When an account deletion request is processed, our systems handle your data as follows:

Data That Is Permanently Deleted:

  • Profile data (Full name, email address, phone number, avatar image).
  • Account authentication credentials, password hashes, and active login sessions.
  • Booking history, room reservations, and travel guest records.
  • Wishlist saved hotels and personal app preferences.
  • User-submitted reviews, ratings, and shared stories.

Data Retained & Retention Period:

In accordance with applicable taxation, commercial accounting laws, and payment fraud prevention regulations in Bangladesh, financial transaction records and invoice receipts are securely archived for up to 5 years. This archived data is used strictly for statutory compliance and accounting audits, and cannot be used for advertising, marketing, or re-identifying users.